Tell us what feels wrong in your own words, voice, or interactive 3D body map. We guide you to the right OPD counter with honest queue wait times.
Everything you need to navigate public hospitals with confidence.
A direct, dignified journey from where it hurts to the right OPD counter.
Speak, type, or tap the interactive 3D/2D body map in any of 22 Indian languages. No medical vocabulary required.
Published code rules route symptoms to the exact hospital OPD specialty. 1 red flag escalates directly to Emergency.
See simulated consultation turnaround times, documents to bring, and a printable pass with Citizen Rights protections.
ORS digitised appointment booking in 2015. Raahat addresses the moment before it: when a citizen does not know which department to choose.
AIIMS, Safdarjung, District Hospitals, and Community Health Centres across 37 States & UTs from the official ORS directory with haversine auto-routing.
Your next step stays yours
Start with a sentence, your voice, or a point on the body map. You will see and confirm the read-back before any routing happens.
A clearer front door
ORS is a useful appointment system. Raahat addresses the moment before it: when a citizen does not know the right counter.
| The front door question | ors.gov.in 2015 · NIC digitised counter | Raahat 2026 · citizen-first triage |
|---|---|---|
| Finding a department | Guesswork Department guessing | Directed Start with where it hurts; we will show the counter that matches your confirmed details. |
| Knowing the real wait | Unpredictable Slot time only | Realistic Estimated consultation time, based on the slot and simulated queue throughput. |
| Getting started | High Friction Front-door distorted CAPTCHA | Zero Friction Late-stage 1-tap Auth , only when making a specimen slip |
| Emergency safety | Safety Risk Routine booking can hide a critical emergency | Safeguarded One red flag → 24/7 Emergency now |
| Feature Phones / Rural Dialects | Zero Telephony Smartphone/PC & 4G Internet strictly required. | 104 AI Voice 104 Telephony works on basic 2G keypad phones in Bhojpuri, Maithili, Tamil, etc. with instant DLT SMS tokens. |
| WhatsApp Civic Gateway | App Download Requires visiting portal or downloading 45MB app from store. | Conversational Meta Cloud API Gateway: Send a voice note or symptom, get instant counter pass & queue alerts in WhatsApp. |
| Doctor Desk Clinical Handover | Blank Slip Doctor gets no triage summary; starts patient intake from scratch. | 10s SBAR Sync SBAR Clinical Protocol: Live queue sync with chief complaint, duration, red flags, and digital Rx builder. |
| Pan-India Facility Network | Manual Dropdowns Users must manually click through thousands of health centres in select menus. | Haversine Proximity 2,630+ Facilities across 37 States & UTs auto-matched to the nearest equipped OPD counter with travel radius. |
| Accessibility | Desktop Barrier Text forms, CAPTCHA and desktop-first barriers | Universal 100% mobile-first: 3D/2D map + speak + type |
Verified Public Directory
Verified 2,630+ verified hospitals and health centres across 37 States & UTs from the official ORS portal, with simulated queue waits.
Plain-language answers
Plain answers about safety, access, privacy and what this prototype can really do.
Raahat does not diagnose. Code applies a small published rule file after you see and confirm the complaint. When a red flag is present, one flag is enough to route to Emergency.
The result says to go to Emergency now and not book an appointment. The rule ID is shown, and the nearest simulated emergency-capable hospital in your chosen locality is displayed.
Yes. Complaint entry has three equal routes: speak, type, or tap the labelled 2D body map. Large buttons, keyboard focus and screen-reader labels are built into the flow.
Your complaint stays in this browser for this session. Nothing is stored on a server.
It is simulated as slot start plus a simulated wait. Hospitals are sorted by estimated seen-time, then travel time, then name. It is not live queue data.
ORS begins by asking you to choose a hospital and department. Raahat helps a citizen structure their own words first, then shows an honest simulated queue view. It does not connect to ORS.
No. ABDM, Aadhaar, ABHA, UHID, OTP and government systems are outside this prototype. Any future integration would need explicit consent, security review and a real public-service partnership.
Verified Diagnostic services
Choose a test, a public hospital diagnostic centre, and a simulated slot. Fees and availability are mock data for this prototype.
Observed Your selections stay in this browser until you create a mock request.
Simulated Report Status: Ready for Download
Verified Doctor sign-off shown for this mock preview.
Simulated Delhi blood network
Check the sample stock monitor, create an emergency request slip, or offer to donate locally. Call the blood bank before travelling.
Simulated Sample availability, checked for this demo.
| Blood bank | A+ | A- | B+ | B- | AB+ | AB- | O+ | O- |
|---|
Use this mock slip to organise a call with the on-duty blood bank officer. It is not a reservation.
This mock registration stays in browser memory for this session and is not saved. A blood bank must confirm eligibility before donation.
Verified 104 Health & Blood Helpline
Verified 1910 National Blood Transfusion Council Helpline
Verified 108 Disaster Emergency
Observed Citizen OPD Portal
Review your active digital OPD appointment passes, live waiting room queue tracking, digitized consultation history, and saved family members.
Ramesh Kumar (64M)
AIIMS New Delhi
Cardiology · Counter 4 (Room 104)
Dr. S. Mukherjee, MD
AIIMS New Delhi · Counter 4
"Chest tightness and fatigue on climbing stairs"
Safdarjung Hospital · Counter 2
"Viral fever 102°F with severe body ache for 3 days"
ABVIMS & Dr. RML · Counter 1
"Recurrent tension headache and cervical neck stiffness"
Simulated Hospital Operational & Clinical Suite
Simulated Live patient queue, 10-second SBAR clinical handover, registration counter terminal, and CMO command center.
Issue live thermal OPD tokens for arriving walk-in patients with automated counter routing.
| Department | Waiting | Est. Wait | Capacity Load |
|---|---|---|---|
| Cardiology (Counter 4) | 18 | 24 min | |
| General Medicine (Counter 2) | 24 | 18 min | |
| Paediatrics (Counter 3) | 12 | 12 min | |
| Neurology (Counter 1) | 8 | 15 min | |
| Orthopaedics (Counter 5) | 10 | 16 min |
A simpler way to reach the right OPD counter
Tell us in your own words. You can speak, type, or point to the body map. AI auto-extracts your details so you don't have to fill bureaucratic forms.
Rule To read this in your own words we send this sentence to an AI service. Tap the body map instead if you would rather not.
Observed Online Video Consultation is selected. We will show the secure mock Tele-OPD details after you choose a hospital and slot.
Your words stay in this browser for this session.
These details stay in this browser for this session. Please do not enter an Aadhaar, ABHA, UHID, OTP or real health record.
Upload or tap a verified sample below. AI automatically fills patient name, age band, conditions & active medications with zero manual typing.
No reading needed
Tap the place that feels wrong.
Your words:
3D body map
Drag to rotate 360°. Tap any body part to select. Nothing is decided here.
Select physical sensations and distress intensity to guide hospital triage. The 3D body reacts in real time.
Noticeable discomfort during work or rest. Recommended for outpatient evaluation.
Choose this for a whole-body feeling or if you are not sure where it is.
Tap the part that feels wrong.
Tap anywhere on the upper or lower back.
This body map stays in your browser. Nothing is sent to a server.
Use this only if pointing is difficult.
Choose the picture that feels closest. You can change it.
Nothing has been sent, decided, or booked.
Screen 2 · Read-back
Check these details. Nothing is decided until you confirm.
These details were prepared in this browser from the choices you can see below.
Choose a new answer below. Your read-back will update.
Your answers stay in this browser for this session. Confirm only when they look right.
Emergency guidance
Route reference:
This is not a diagnosis.
We matched your symptoms to the nearest verified facility. Pick a session to generate your specimen OPD pass.
Ansari Nagar, New Delhi, Delhi 110029
Verified Checked 27 Aug 2026 · ORS Hospital Directory
Search across 2,630+ hospitals in India or tap a pin on the map.
Simulated Expected arrival: 09:30 AM · Estimated consultation: 12:15 PM
Keep this for the counter. It is a mock slip, not a booking.
SPECIMEN , NOT A REAL APPOINTMENT
Slot
ObservedPatient reports:
Show this to the doctor or counter staff if you feel anxious, overwhelmed, or non-verbal.
"डॉक्टर साहब, मुझे छाती में भारी दबाव व धड़कन महसूस हो रही है (तीव्रता 3/5)। कृपया जाँच करें।"
"Doctor, I am experiencing heavy pressure, throbbing in my Chest (distress level 3/5). Please examine."
VerifiedIf you are turned away with this slip , note the appointment ID, raise a grievance at pgportal.gov.in, or file an RTI asking why a valid online appointment was not honoured.
SimulatedSample security patternThis pattern is decorative. It does not open a real appointment.
SPECIMEN , NOT A REAL APPOINTMENT · independent prototype · mock data.
Constitutional Eighth Schedule · 8वीं अनुसूची
Choose your language to view the interface, speak symptoms, and hear audio guidance.
Simulated Secure Tele-OPD room
This is a simulated consultation room for the prototype. No call or prescription is real.
Simulated Call connected · microphone and camera are on.
Screen 7 · Honesty
Start with what ORS already does well. Then see exactly what this independent prototype does , and does not , claim.
These are ORS features we are crediting, not claiming to have invented.
नमस्ते! मैं राहत (Raahat) हूँ।
सरकारी अस्पताल के सही OPD काउंटर तक पहुँचने के लिए अपनी तकलीफ़ बोलकर (वॉइस नोट 🎤) या लिखकर बताइए।