Describe in your voice or tap the map
Speak, type, or use a flat body map. Every route creates the same reviewable complaint.
A calmer front door to public hospitals
Government Hospital Appointments, Without the Confusion.
ORS asks which department you need. A sick person only knows where it hurts. Tell us what feels wrong in your own words, voice, or tap the interactive 3D body map. We guide you to the right OPD counter with honest queue wait times.
Client-side browser processing: Your words are evaluated securely inside this browser to guide you to the right counter. Nothing is sent to a server.
- Verified100% Client-Side Privacy
- VerifiedNo Aadhaar/OTP Required to Explore
- VerifiedAccessible for Non-Literate Citizens
Services at a glance
Choose the help you need today.
A little more dignity at the counter.
Raahat starts with the citizen's words, not a medical vocabulary test. The person stays in control before anything is routed.
Verified hospital & honest queue wait
See public hospital facts, then see simulated token throughput and when people are usually seen.
Print specimen slip with citizen rights
A clearly marked mock slip keeps the next step legible and carries a grievance route.
How Raahat works
A short, visible journey from “where it hurts” to the right OPD counter.
Point, speak, or type
Describe symptoms in any language, or point to a place on the interactive body map.
Instant triage & honest wait
Code matches a verified hospital counter and shows simulated queue timing in plain language.
Specimen slip & citizen rights
Print a clearly marked mock slip with what to carry and a PGPortal grievance safeguard.
What’s next for Raahat
A civic roadmap for turning a clear prototype into a more connected, accessible public-service front door.
ABDM & e-Hospital integration
Link generated specimen tokens directly into the Ayushman Bharat Digital Mission (ABDM) and national Hospital Management Information Systems (HMIS).
AI Voice IVR for feature phones (104 integration)
Let rural citizens dial a toll-free number, speak symptoms in 22 regional dialects—including Bhojpuri, Maithili, Tamil and Bengali—and receive an OPD token by SMS.
Real-time hospital queue vision
Connect waiting-hall token counters to stream live consultation turnaround times before citizens leave home.
Pan-India vernacular expansion
Build native voice and dialect support across all 22 scheduled Indian languages.
Your next step stays yours
Ready to find the right OPD counter?
Start with a sentence, your voice, or a point on the body map. You will see and confirm the read-back before any routing happens.
A clearer front door
How Raahat rethinks ORS
ORS is a useful appointment system. Raahat addresses the moment before it: when a citizen does not know the right counter.
| The front door question | ors.gov.in 2015 · NIC digitised counter | Raahat 2026 · citizen-first triage |
|---|---|---|
| Finding a department | Department guessing | Start with where it hurts; we will show the counter that matches your confirmed details. |
| Knowing the real wait | Slot time only | Estimated consultation time, based on the slot and simulated queue throughput. |
| Getting started | Front-door distorted CAPTCHA | Late-stage 1-tap Auth , only when making a specimen slip |
| Emergency safety | Routine booking can hide a critical emergency | One red flag → 24/7 Emergency now |
| Accessibility | Text forms, CAPTCHA and desktop-first barriers | 100% mobile-first: 3D/2D map + speak + type |
Verified public directory
Delhi hospital network
Verified Hospital names, addresses and departments are public facts. Availability and token throughput are simulated for this prototype.
AIIMS New Delhi
Verified Ansari Nagar, New Delhi · departments include Cardiology, Neurology and General Medicine.
Verified Metro: AIIMS Metro (Yellow Line) · Gate: Gate 2 (Aurobindo Marg) · 24/7 Emergency Counter
Verified Departments checked 27 Aug 2026 · AIIMS public list
Simulated Live token throughput: morning rounds in progress · next sample slot 09:30 AM.
Safdarjung Hospital
Verified Ansari Nagar West, New Delhi · departments include Cardiology, Paediatrics and Orthopaedics.
Verified Metro: AIIMS / Dilli Haat INA · Emergency: Super Speciality Block, Ring Road
Verified Departments checked 27 Aug 2026 · Safdarjung public list
Simulated Live token throughput: 9 tokens seen during morning rounds · next sample slot 10:00 AM.
Dr. RML Hospital
Verified Baba Kharak Singh Marg, New Delhi · departments include Gastroenterology, Dermatology and Neurology.
Verified Metro: Shivaji Stadium (Airport Line) / Patel Chowk · Gate: BKS Marg Entry
Verified Departments checked 27 Aug 2026 · RML public site
Simulated Live token throughput: 7 tokens seen during morning rounds · next sample slot 10:30 AM.
Plain-language answers
Questions citizens and judges ask
Plain answers about safety, access, privacy and what this prototype can really do.
Is this triage safe?
Raahat does not diagnose. Code applies a small published rule file after you see and confirm the complaint. When a red flag is present, one flag is enough to route to Emergency.
What happens when there is an Emergency red flag?
The result says to go to Emergency now and not book an appointment. The rule ID is shown, and the nearest simulated emergency-capable hospital in your chosen locality is displayed.
Can someone who cannot read use it?
Yes. Complaint entry has three equal routes: speak, type, or tap the labelled 2D body map. Large buttons, keyboard focus and screen-reader labels are built into the flow.
What happens to my data?
Your complaint stays in this browser for this session. Nothing is stored on a server.
How is the wait time calculated?
It is simulated as slot start plus a simulated wait. Hospitals are sorted by estimated seen-time, then travel time, then name. It is not live queue data.
How is Raahat different from ORS?
ORS begins by asking you to choose a hospital and department. Raahat helps a citizen structure their own words first, then shows an honest simulated queue view. It does not connect to ORS.
Will this connect to ABDM?
No. ABDM, Aadhaar, ABHA, UHID, OTP and government systems are outside this prototype. Any future integration would need explicit consent, security review and a real public-service partnership.
Verified Diagnostic services
Book lab tests and scans
Choose a test, a public hospital diagnostic centre, and a simulated slot. Fees and availability are mock data for this prototype.
SimulatedNo test is booked, no payment is taken, and no health record is created.
Prepare a test request
Observed Your selections stay in this browser until you create a mock request.
Before test
- Fasting: 10 to 12 hours overnight for sugar and lipid profiles. Plain water is permitted.
- Medication: take regular BP medicines with water unless a doctor has instructed otherwise.
- Scans and MRI: wear loose cotton clothing without metal zippers or jewelry. Arrive with a full bladder for abdominal ultrasound.
After test
- Have a light snack immediately after a blood draw.
- Digital test reports are linked to your profile within 4 to 24 hours.
Digital health record preview
Simulated Report Status: Ready for Download
Verified Doctor sign-off shown for this mock preview.
Simulated Delhi blood network
Blood bank stock and donor help
Check the sample stock monitor, create an emergency request slip, or offer to donate locally. Call the blood bank before travelling.
SimulatedStock counts, request tokens and donor confirmation tokens are mock data. This page does not reserve blood.
Live Delhi hospital blood stock monitor
Simulated Sample availability, checked for this demo.
| Blood bank | A+ | A- | B+ | B- | AB+ | AB- | O+ | O- |
|---|
Emergency blood request
Use this mock slip to organise a call with the on-duty blood bank officer. It is not a reservation.
Register as a voluntary donor
Registration is saved only in this browser. A blood bank must confirm eligibility before donation.
24/7 national emergency helplines
Verified 104 Health & Blood Helpline
Verified 1910 National Blood Transfusion Council Helpline
Verified 108 Disaster Emergency
A simpler way to reach the right OPD counter
What's wrong?
Tell us in your own words. You can speak, type, or point to the body map.
Observed Online Video Consultation is selected. We will show the secure mock Tele-OPD details after you choose a hospital and slot.
ObservedStep 1 · Patient details
Tell us who needs the appointment
These details stay in this browser for this session. Please do not enter an Aadhaar, ABHA, UHID, OTP or real health record.
Who is it for?
10-digit Indian mobile number for SMS token updates
ObservedAge band
ObservedGender selection
ObservedPre-existing medical conditions
Your words stay in this browser for this session.
Your words are ready for the next step. Nothing has been sent or booked.
No reading needed
Point to where it hurts
Tap the place that feels wrong.
Your words:
3D body map
Point at a place
Drag to rotate. Tap a glowing point. Nothing is decided here.
Nothing in one place?
Choose this for a whole-body feeling or if you are not sure where it is.
Selected place
Point at a place
Front
Tap the part that feels wrong.
Back
Tap anywhere on the upper or lower back.
This body map stays in your browser. Nothing is sent to a server.
Or choose from a list
Use this only if pointing is difficult.
What kind of trouble?
Choose the picture that feels closest. You can change it.
Choose a kind
A little more
How long?
Is it severe right now?
ObservedYour description is ready to review.
Nothing has been sent, decided, or booked.
Screen 2 · Read-back
This is what I understood
Check these details. Nothing is decided until you confirm.
These details were prepared in this browser from the choices you can see below.
ObservedYour words:
Change a detail
Choose a new answer below. Your read-back will update.
I did not understand:
Your answers stay in this browser for this session. Confirm only when they look right.
Emergency guidance
Go to the Emergency department now. Do not book an appointment.
Route reference:
This is not a diagnosis.
Your result · choose what happens next
Find a hospital, honestly
This is one clear result: choose a locality, choose a hospital, then decide whether to make a specimen slip.
Where would you like to go?
Choose a locality. We do not read your device location.
ObservedLocation is chosen by you, never taken from the phone. Travel figures below are simulated.
Sorted by earliest estimated consultation time, then travel time, then hospital name.
What to carry
Choose the list that matches this visit.
Sign in to hold this slot
Identity is needed only now, when making the specimen slip. Nothing real is submitted.
SimulatedThese demo credentials are printed here so you never have to use a real account.
SimulatedUsernameraahat-demo
SimulatedPassworddemo-pass
Your specimen slip
Keep this for the counter. It is a mock slip, not a booking.
राहत · Raahat
Public Hospital OPD Specimen SlipSimulatedMock token#OPD-2026-4802
SPECIMEN , NOT A REAL APPOINTMENT
Slot
- Patient
- Department
- Hospital
- Hospital address
- Slot
- Estimated consultation
- Token
- Mode
- Tele-OPD link
- Simulated
- Appointment ID
- UHID
ObservedPatient reports:
VerifiedIf you are turned away with this slip , note the appointment ID, raise a grievance at pgportal.gov.in, or file an RTI asking why a valid online appointment was not honoured.
SimulatedSample security patternThis pattern is decorative. It does not open a real appointment.
SPECIMEN , NOT A REAL APPOINTMENT · independent prototype · mock data.
Simulated Secure Tele-OPD room
Tele-OPD Video Room
This is a simulated consultation room for the prototype. No call or prescription is real.
SimulatedDr. Sharma (AIIMS Tele-Medicine Unit)Doctor feed · connected
SimulatedConnected via Secure e-Sanjeevani Tele-OPDCitizen self-feed placeholder
Simulated Call connected · microphone and camera are on.
Screen 7 · Honesty
What is real and what is not
Start with what ORS already does well. Then see exactly what this independent prototype does , and does not , claim.
What ORS already does well
These are ORS features we are crediting, not claiming to have invented.
- VerifiedLab reportsSource · checked 26 Aug 2026: ORS patient portal
- VerifiedBlood availabilitySource · checked 26 Aug 2026: ORS patient portal
- VerifiedCancellation by appointment IDSource · checked 26 Aug 2026: ORS FAQ
- VerifiedABHA integrationSource · checked 26 Aug 2026: ABHA
- VerifiedAn official mobile app · Nextgen ORSSource · checked 26 Aug 2026: Google Play listing
What this prototype does not claim
- RuleNothing here connects to ORS. No appointment is real.
- SimulatedEvery hospital, slot, wait, queue position, appointment ID and UHID is mock.
- RuleThe department mapping is a small hand-written rule file, not a clinical protocol reviewed by any medical body.
- RuleThis is not medical advice.
- RuleYour words are handled in this browser for this prototype. The body-map route keeps the complaint on this device.
What built this prototype
- GeneratedHTML and CSS · the mobile-first screens, large controls, focus states and print view.
- RuleJavaScript + routing-rules.js · structured complaint to department and urgency, with the rule ID shown.
- Simulatedhospital-data.js · verified hospital names and mock slots, waits, travel figures and identifiers.
- GeneratedCodex · wrote the application code, tests and verification pass.